Vroomly is the only all-in-one digital platform connecting independent automotive repair shops with both their customers and their suppliers.
With more than 6,000 active automotive repair shops, Vroomly has become a reference in the market by centralising administrative management, customer relationships and parts ordering within a single platform, with a catalogue of over 2.5 million references.
Actively engaged in transforming the automotive maintenance industry, Vroomly is driven by a strong conviction: independent automotive repair shops are essential to the mobility and freedom of millions of people. Our mission is to give professionals the tools they need to run their businesses more efficiently and sustainably.
Vroomly is profitable and growing fast, with increasing momentum internationally.
Today, the company brings together 120 employees across two complementary hubs :

• Paris, home to Product, Marketing, Purchasing and Supply teams

• Lisbon, where Operations, Sales and Care teams support automotive repair shops on a daily basis.

Joining Vroomly means playing an active role in transforming a mobility-critical industry, while contributing to the rapid growth of a fast-scaling international company.

Job description

As part of our rapid growth in Lisbon (70 employees today with 40 new hires planned this year), we are creating the role of Office & IT Support Manager to structure, manage, and elevate our work environment.

You will join the HR Team in Lisbon and become a key player in the team's daily life, sitting at the heart of the employee experience.

Your Mission: Transform our offices into an exceptional living space, take the employee experience to the highest level, and guarantee a fluid, structured, and impeccable environment.

You will work daily with:

• The HR Team in Lisbon

• IT Support based in Paris

• Local service providers (Landlords, IT, Cleaning, Security, Telecoms)

• All employees in the Lisbon office

Responsabilities

1. Manage and Optimize the Work Environment

• Facility Management: You are the direct point of contact for landlords. You manage relationships, monitor technical issues, and lead layout projects.

• Logistics & Stock: You manage furniture inventory (desks/chairs) and consumables for team comfort (coffee, fruit, office supplies).

• Vendor Management: You manage contracts and interventions of local partners. You are particularly reactive regarding critical services (e.g., Vodafone for WiFi) to ensure zero downtime.

• Environment & Security: You manage the cleaning company to ensure impeccable cleanliness and are responsible for site security from every angle (Verisure management, fire safety standards, first aid kits, and training).

• Admin & Invoices: You track and validate invoices related to your vendors and office operations.

2. Provide Local IT Support (Level 1)

• Paris-Lisbon Collaboration: Working closely with IT Support in Paris, you are the technical reference on-site.

• Level 1 Support: You provide first-level support for the team (workstation configuration, troubleshooting display or peripheral issues). Your goal: ensure every employee is operational and efficient.

• Fleet Management: You manage physical stock (MacBooks, screens, accessories) and handle the technical Onboarding/Offboarding of every employee.

3. Develop Employee Experience & Internal Culture

• Event Planner: You manage your annual budget and create a roadmap of events (e.g., Afterworks, Gaming activities, Running clubs)

• Employer Branding: You capture these moments (photos/videos) to support our social media presence and attract future talent.

• Employee Experience: You drive continuous improvements to our premises, creating a smooth, stimulating daily experience and offices that are vibrant, inspiring, and energizing for everyone.

Recruitment process

1. Screening and presentation call with Mélody (TAS)

2. Culture fit interview with Nelly (HRM)

3. Case study with Adeline (HR Ops)

Our benefits

1. Fast career growth

• A fast-growing scale-up offering real opportunities for growth

• Continuous training and regular feedback to support you and help you perform at your best

• Clear, achievable goals with personalised development plans

2. A transparent and supportive culture

• Open, honest and collaborative team environment

• Full transparency, including on salaries (from team members to co-founders)

• A united, honest, and respectful team

3. Meaningful Advantages

• 25 paid vacation days

• Meal vouchers 

• 100% covered health insurance

• €650 relocation bonus in your first month + up to €200 flight reimbursement (with proof of purchase)

• Monthly book budget (up to 12 per year)

• 100% covered gym membership with Urban Sports Club

• Quarterly team events (Vroomnight) + annual offsite to build team spirit